Check out our candle clearance sale! All candles on sale at or below our cost!! See below!!

F.A.Q.

Frequently Asked Questions

Q:  How can I contact customer service?

A:  You can find our contact information including customer service phone number and email address for customer assistance on our "Contact Us" page link at the bottom of our page in the footer section to get live support during business office hours (Mon - Sat 9 A.M. to 5 P.M. Central Time)
You can also get live support by clicking on the "What's App" icon at the bottom right of the page and there is another "Chat with us" icon on the bottom right that you can click to send a message if you don't want to use What's App. 

Q:  Do you ship outside the United States?

A:  No, we are not able to ship outside the United States at this time.

Q:  Do you have a return policy?

A:  We accept returns on defective or damaged product only.  For detailed information about our return policy, a link is provided at the bottom portion of each page at the footer under "Quick Links" and also at the bottom of the checkout page.  You may also contact us directly.

Q:  How long will it take to get my order?

A:  We try to ensure that ship times are reasonably short.  In order to do this, we process all orders within 24 hrs of receiving them.  Our inventory is in house and ships directly from us to you.  Most orders will ship out by the next day with the exception of weekends, federal holidays or acts of nature that would delay delivery.  For more information, find the link to our shipping policy on each product page and our checkout page.

Q:  Do we have to be members to order from Jayy's Place? 

A:  Yes, it is necessary to create a user account with us in order to check out.  Your email and phone information is important for us to give you the best customer service possible.  We need to communicate with you in the event that there is a problem with your order.  For example, a delay in shipping, a back order with inventory, or a problem with your address.  Sometimes addresses are keyed in improperly or misspelled and this can create a problem for shipping carriers to deliver your order.  Your information is also used to send you occasional discounts, coupons, and shipping offers.  Of course you may opt to not receive email marketing and your information will only be used to communicate about your orders.  We respect your privacy.