Frequently Asked Questions

Q:  How can I contact customer service?

A:  You can find our mailing address and contact information including customer service phone number and email address for customer assistance on our "Contact Us" link at the bottom of our page in the footer section to get live support during business office hours (Mon - Sat 9 A.M. to 5 P.M. Central Time)
You can also get live support by clicking on the "CHAT" icon at the bottom right of the page.  Chat is set up to be able to answer certain common questions through automation to check your order status or a tracking number.  But you can also click to send a message and a real customer service team member will respond within the hours of operation.  

Q:  Do you ship outside the United States?

A:  No, we currently only ship within the Unites States.

Q:  Do you have a return policy?

A:  We accept returns within the first 30 days.  For detailed information about our return policy, a link is provided at the bottom portion of each page at the footer under "Quick Links" and also at the bottom of the checkout page.  You may also contact us directly.

Q:  How long will it take to get my order?

A:  We try to ensure that ship times are reasonably short.  In order to do this, we process all orders within 24 hrs of receiving them.  Our inventory is in house and ships directly from us to you.  Most orders will ship out by the next day with the exception of weekends, federal holidays or acts of nature that would delay delivery.  For more information, find the link to our shipping policy on each product page and our checkout page.

Q:  Do we have to be members to order from Jayy's Place? 

A:  Yes, it is necessary to create a user account with us in order to check out.

Our store policies are subject to change.